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🐾 Eternal 3D Pet Portrait
Standard processing time: 2–4 weeks

Priority option available: Add our Priority Add-On to have your portrait completed within 5–10 days

🐾 Knife-Scratch 3D Pet Portrait
Processing time: 4–8 weeks
This method involves tens of thousands of precision scratches, requiring extra time for perfect detail.

🚚 Shipping Time
Custom portraits: 4–9 business days after completion

Non-customized products: Ships within 7 days, with delivery taking 5–12 days

All orders are trackable.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on https://www.17track.net/en

We’ll notify you by email as soon as your order has been shipped.

Please note that it can take up to 5 business days to process your order. If you haven’t received a shipping confirmation after that time, kindly check your Promotions or Spam folder.

If you still don’t see it, feel free to contact us and we’ll be happy to help.

Once you receive a tracking number from us via email, it means your order has been shipped and is in the hands of the carrier.

Please note that tracking updates may take some time to appear after the initial shipment scan. This is normal, especially during transit or customs processing.

If you still don’t see any updates after 7–10 days, feel free to contact us and we’ll be happy to assist you.

Please make sure you have tracked your order with the tracking number provided in your email. If you still have questions, please contact us.

No worries! You can use the code SAVE10 at checkout to get 10% off your order. It works on any product, with no minimum purchase required.