Refund policy
Custom Products (No Refunds)
Each portrait is made just for you 🐾 Because of this, we begin working on your piece as soon as your order is placed.
Due to the time and care involved, all custom portrait sales are final, and we do not offer refunds once an order is confirmed.
Thank you for supporting handmade art — it truly means a lot to us 💛
If you have any questions, feel free to reach out to us anytime.
Uncustomized Products
We want you to love your purchase. If something isn't right, we're here to help.
Eligibility Returns are accepted within 30 days of receiving your order, provided the item is undamaged and in resellable condition (e.g. sandpaper must be unused and unscratched).
Two options are available:
Option 1 — Keep It & Get Store Credit (Instant) Not happy with your order? We'll issue you store credit equal to the product price, processed instantly. Store credit is valid for 1 year and can be used on anything in our store.
Option 2 — Return for a Refund Prefer a refund? Simply ship the item back to us and once we receive and inspect it, we'll issue a refund to your original payment method. Refunds typically process within 5–10 business days after we release the payment, depending on your bank.
Please note:
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- Please provide your tracking number by email after shipping
- Items must be in resellable condition to qualify for a refund
To get started, contact us within 30 days of receiving your order and we'll guide you through the next steps.