Refund policy
Custom Products (No Refunds)
Each portrait is made just for you 🐾 Because of this, we begin working on your piece as soon as your order is placed.
Due to the time and care involved, all custom portrait sales are final, and we do not offer refunds once an order is confirmed.
Thank you for supporting handmade art — it truly means a lot to us 💛
If you have any questions, feel free to reach out to us anytime.
Uncustomized Products
We want you to love your purchase. If something isn't right, we're here to help.
Eligibility Returns are accepted within 30 days of receiving your order, provided the item is undamaged and in resellable condition (e.g. sandpaper must be unused and unscratched).
Two options are available:
Option 1 — Keep It & Get Store Credit (Instant) Not happy with your order? We'll issue you store credit equal to the product price, processed instantly. Store credit is valid for 1 year and can be used on anything in our store.
Option 2 — Return for a Refund Prefer a refund? Simply ship the item back to us and once we receive and inspect it, we'll issue a refund to your original payment method. Refunds typically process within 5–10 business days after we release the payment, depending on your bank.
Please note:
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- Please provide your tracking number by email after shipping
- Items must be in resellable condition to qualify for a refund
To get started, contact us within 30 days of receiving your order and we'll guide you through the next steps.
Subscription & Auto-Refill Policy
By subscribing to one of our auto-refill plans you agree to the following terms:
Automatic Billing When you subscribe to a product refill plan you authorize us to automatically charge your payment method on your scheduled refill date. By completing your subscription you are confirming your agreement to these recurring charges.
No Refunds or Returns on Processed Refill Orders Once your refill order has been charged and processed it is considered a confirmed order. We are unable to accept return requests, issue refunds, or cancel orders that have already been charged. This applies to all auto-refill transactions regardless of the reason for the request.
Cancellation of Future Refills You may cancel your auto-refill subscription at any time before your next scheduled charge date. Cancellations must be made prior to the billing date to take effect — cancellation requests made on or after the charge date cannot be applied to that billing cycle.
How to Cancel To cancel your future auto-refill orders please contact us before your next scheduled refill date and we will process your cancellation promptly. You can reach us through our contact page or by emailing us directly.
Questions If you have any questions about your subscription, billing schedule, or upcoming refill dates please do not hesitate to contact us and our team will be happy to assist you.