1. I entered the wrong address and my order has already been shipped. What can I do?
Once your order has been dispatched, it’s in the hands of the shipping carrier, and unfortunately, we’re unable to make any changes on our end. We recommend reaching out to the carrier directly to request a change of address, arrange for local pickup, or explore other available solutions. As long as we have shipped your order to the address you entered for shipping, we will not be responsible for any delivery failures.
2. I haven’t received my parcel within the estimated number of days. What should I do?
The delivery time shown above is an estimate provided by the shipping carrier. Actual delivery times can vary due to factors beyond our control. If your parcel seems delayed or tracking hasn’t updated, we kindly ask that you wait a few more days, as it may still be in transit. If there are still no updates after that time, please feel free to contact us—we’ll be happy to look into it for you.