Frequently Asked Questions

FAQs for RuffTopia

1. What is RuffTopia?

RuffTopia is a premium pet products brand that offers a wide range of high-quality accessories and gear for dogs. Our products are designed to enhance the comfort, safety, and enjoyment of your pets.

 

2. How can I place an order?

You can place an order directly through our website. Simply browse our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout.

 

3. Do you offer customization options for your products?

Yes, we offer customization options for all of our collars. You can personalize these items with your pet's name, your contact information, and other details to ensure their safety and style.

 

4. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

 

5. How long will it take to receive my order?

Order processing times may vary, but we typically process orders within 1-3 business days. Handmade art pieces can take up to 6 weeks to process. Shipping times depend on your location and the shipping method chosen at checkout. In Canada and the US, shipping will take 2-7 days. In Australia and the UK, shipping will take 7-10 days. You will receive a confirmation email with tracking information once your order has shipped.

 

6. Do you ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times may vary depending on the destination.

 

7. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a refund or exchange except for personalized items. Please ensure the item is in its original condition and packaging. Refer to our return policy for more information.

 

8. Can I exchange an item?

Ordered the wrong size? No problem! Simply follow these easy steps:

• Email Us: Shoot us an email here to let us know about the issue.
• Send It Back: Once we respond with our return address, ship the product back to us.
• Condition Check: After we receive your product and confirm it's in good condition, we'll process your refund.

Place a New Order: While waiting for your refund, feel free to place a new order for the correct size.

Important Note: Personalized products are not eligible for exchange or refund unless there's a manufacturing defect.

 

9. How do I contact customer support?

You can contact our customer support team through the contact form on our website. Our team is available to assist you with any questions or concerns.

 

10. Are your products safe for my pet?

Yes, all RuffTopia products are made from high-quality, pet-safe materials. We prioritize your pet's safety and comfort in every product design.

 

11. Do you offer discounts or promotions?

Yes, we periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.

 

12. Can I track my order?

Depending on the shipping option you choose at checkout, some options have tracking available while others do not.

Once your order has shipped, you will receive a confirmation email with a tracking number if you have chosen a shipping option with tracking. You can use this number to track your package on the carrier's website.